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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way


Tim Lundeen
出版社 James Merlino M.D.
ページ数 180ページ
コンテンツ形式 EPUB|PDF|TEXT|FILE
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Service Fanatics: How to Build Superior Patient Experience ...
Start by marking “Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way ... Merlino advocates for better service in healthcare and ...
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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way. New York: McGraw-Hill Education, 2014.
Service Fanatics: How to Build Superior Patient Experience ...
THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation ...
Service Fanatics How To Build Superior Patient Experience ...
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Service Fanatics: Required Reading for Superior Patient ...
People are customers before they become patients and every organization and practice is making patient experience a top priority. There’s no better example of how difficult this change can be—and what’s required to achieve it—than the story Dr. James Merlino tells in his new book: Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way.
Service Fanatics: How to Build Superior Patient Experience ...
Service Fanatics: How to Build Superior ... but it was not always a leader in patient experience. ... "Merlino gives a behind-the-scenes account of how Cleveland ...
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The Hardcover of the Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way by James Merlino at Barnes & Noble. FREE
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Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives. Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.
Service Fanatics: How to Build Superior Patient Experience ...
THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE Cleveland Clinic has ... of patient experience and ... Service Fanatics provides ...
Service Fanatics: How to Build Superior Patient Experience ...
Service Fanatics is invaluable for any hospital administrator determined to transform patient experience. ―Leah Binder, president and CEO of The Leapfrog Group “Driven by his experience as a family member, patient, and physician, Jim’s passion has created a movement to refocus the healthcare system’s design, process, and culture on the patient.




Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way